Implementation Process
How It Works
We handle everything — technology, installation, staffing, and support. From first call to live operations in 2-4 weeks.
Your Journey
2-4 Week Onboarding
Consultation & Planning
We assess your facility, coverage needs, and scanner types to design the right staffing plan. We handle all the logistics so you can focus on patient care.
- Coverage needs assessment (hours, days, scanner count)
- Remote site survey and bandwidth check
- Technologist matching (modality, state license)
- Shift schedule design
Installation & Setup
Our team installs all equipment at your facility — cameras, controls, networking. White-glove installation, typically completed in 1-2 days on-site.
- HD camera system installation
- Remote control hardware setup
- Network configuration and testing
- On-site staff orientation
- System validation
Tech Familiarization & Parallel Run
Your assigned remote technologist learns your facility protocols, scanner configurations, and workflows. They shadow your on-site staff during live operations.
- Remote tech learns your specific scanner protocols
- Site-specific procedures and preferences
- Practice scans with on-site validation
- Quality assurance baseline established
- Emergency procedures review
Go-Live
Your remote technologist begins independent operations. On-site staff remain on standby during the first few days for added confidence. Full support from our team.
- Remote technologist begins independent operation
- On-site staff on standby for first week
- Daily check-ins and optimization
- 24/7 technical support available
- Continuous quality monitoring
Purpose-Built Hardware
The Technology
Scanner Pod
At Your Facility
- 5 fixed cameras (patient room, tech area, console, document)
- High-performance streaming PC with encoding
- Professional capture card (HDMI/SDI)
- Proprietary USB UART bridge for scanner control
- Managed network equipment (switch, firewall, QoS)
- Complete cable infrastructure (Cat6, HDMI, USB)
Access Portal
Remote Tech Location
- 6 professional monitors (5 camera feeds + console)
- High-performance multi-stream workstation
- HD camera for remote tech visibility
- Professional noise-canceling headset
- Ergonomic desk setup with monitor arms
- Secure HIPAA-compliant connection
Trust & Compliance
Security & HIPAA Compliance
Technical Safeguards
- End-to-end AES-256 encryption
- TLS 1.3 encrypted video streams
- VPN tunnel for console access
- No PHI stored on remote devices
- US-based HIPAA-compliant datacenters
Administrative Safeguards
- BAA (Business Associate Agreement)
- HIPAA training for all remote techs
- Background checks on all staff
- Annual HIPAA re-certification
- Incident response procedures
Physical Safeguards
- Restricted access to remote workstations
- Screens not visible to unauthorized persons
- Secure workstations (no screenshots)
- Monthly compliance audits
- Session recordings for quality review
Get Started
Ready to Get Started?
Schedule a site survey and see how quickly we can get you operational