Implementation Process
How Remote Portals™ Works
Simple setup, powerful technology, exceptional support — from installation to 24/7 operation in 4-6 weeks
Your Journey
4-6 Week Implementation
Site Survey & Assessment
We visit your facility to assess the setup requirements, test network bandwidth, plan camera placement, and design the optimal configuration for your scanners.
- Bandwidth testing (50+ Mbps upload required)
- Room assessment for camera placement
- Network configuration planning
- Staff interviews and workflow analysis
Hardware Installation
Professional installation of all equipment including cameras, streaming PC, network equipment, and proprietary remote control system — typically completed in 1-2 days on-site.
- 5-camera system mounting and setup
- Streaming PC and capture card installation
- Proprietary remote control technology
- Network equipment and cabling
- System testing and validation
Training & Familiarization
Comprehensive training for both your on-site staff and our remote technologists to ensure smooth operations and confidence in the system.
- On-site staff training (2 days)
- Remote technologist scanner familiarization
- Site-specific protocols and procedures
- Practice scans and system validation
- Emergency procedures review
Parallel Run & Validation
Remote technologists shadow your on-site staff to build confidence and familiarity. Your staff validates all scans before patients leave.
- Remote tech shadows on-site operations
- Real patient scans with on-site validation
- Workflow optimization
- Quality assurance checks
- Confidence building
Go-Live & Full Operation
Begin independent remote operation with full technical support. On-site staff remain on standby during the first week for added confidence.
- Remote technologist begins independent operation
- On-site staff on standby for first week
- Daily check-ins and optimization
- 24/7 technical support available
- Continuous quality monitoring
Purpose-Built Hardware
The Technology
Scanner Pod
At Your Facility
- 5 fixed cameras (patient room, tech area, console, document)
- High-performance streaming PC with encoding
- Professional capture card (HDMI/SDI)
- Proprietary USB UART bridge for scanner control
- Managed network equipment (switch, firewall, QoS)
- Complete cable infrastructure (Cat6, HDMI, USB)
Access Portal
Remote Tech Location
- 6 professional monitors (5 camera feeds + console)
- High-performance multi-stream workstation
- HD camera for remote tech visibility
- Professional noise-canceling headset
- Ergonomic desk setup with monitor arms
- Secure HIPAA-compliant connection
Trust & Compliance
Security & HIPAA Compliance
Technical Safeguards
- End-to-end AES-256 encryption
- TLS 1.3 encrypted video streams
- VPN tunnel for console access
- No PHI stored on remote devices
- US-based HIPAA-compliant datacenters
Administrative Safeguards
- BAA (Business Associate Agreement)
- HIPAA training for all remote techs
- Background checks on all staff
- Annual HIPAA re-certification
- Incident response procedures
Physical Safeguards
- Restricted access to remote workstations
- Screens not visible to unauthorized persons
- Secure workstations (no screenshots)
- Monthly compliance audits
- Session recordings for quality review
Get Started
Ready to Get Started?
Schedule a site survey and see how quickly we can get you operational